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JOBDETALJER
Job ID 10522
Jobtype Studiejob
Sted Hele Danmark
Industri Øvrige stillinger
Startdato -
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  • Job_listing_image

    22. Dec

    Job in Belfast and learn about the interesting culture

    Hele Danmark

    If you have a desire for experiencing the rich North-Irish culture and have a big interest for customer service and is looking for the big next opportunity? Then this might be your lucky day - We are now looking for Danish speaking Ecommerce Customer Support Agents to beautiful Belfast in Northern Ireland!

    About our client

    Our client is one of the largest Business Service companies in the world with over 100 000 employees, serving their clients all over the world. In Belfast, our client provides support for their Danish, Dutch, Norwegian & Swedish customers. Our client operates in industries like banking, Financial, Electronics, Energy, Public Sector and many more. Our client offers extraordinary customer, employee and use experience for more than 450 of the world's best brands. Do you want to take part of a growing and global company? Join our client today! 

    Living in Belfast

    Living in Belfast is a truly exciting experience! Belfast is the proud capital of Northern Ireland and it’s name can be translated to “Mouth of the Sandbanks”. Belfast is rich in history, art and industry. The city is the 17th largest city in the UK and offers a variety of nightlife options. If you are a person who likes to go out and enjoy life, Belfast will not disappoint you! Rugby and Ice Hockey is a big sport in Belfast, and if you are a sports fan, you will soon find yourself getting into these sports when moving to Belfast. Living in Belfast is not only great when it comes to nightlife, sports, art and history. Working in Belfast is an amazing experience where you can gain international experience, better your English languages skills – and get to know other cultures in a way that you have never before! Finding accomondation is simple with the support of our client's great relocation team and the general costs of living in Belfast is reasonable.


    About the position

    As a Customer Service Agent in this job, you will work with the Danish market, and their Danish customers. You will be providing first class service by using communication tools like phone, email and chat systems and thereby handle inbound inquiries. You will get full training and coaching, so you can be the best in what you do at all times. This position is a great opportunity for you who is looking for more experience within the customer service industry and at the same time getting international experience. As a Customer Service Agent, you will also: 

    • Provide a high level of professionalism and customer service for a world leading brand.
    • Handle and respond to inbound phone calls and occasional email inquiries in a call centre environment.
    • Research and resolve inquiries verbally, in writing and online.
    • Maintain and promote a positive attitude whilst meeting productivity goals.
    • Maintain high confidentiality at all times.
    • Always work to be the best customer service provider for your customers. 

    Requirements for this role

    • Fluency in written and spoken Danish & English.
    • A minimum of 3 months’ experience in a customer service environment.
    • Experienced with Microsoft Office & good working knowledge of internet.
    • Flexible and adapt quickly to new software
    • Ability to work to targets, handling customer satisfaction
    • Experience of working in a team environment
    • Strong communication skills, and able to communicate effectively via telephone, with active listening and clearly speaking to the customer along with the ability to communicate effectively via email
    • Ability to multitask, plan and organize.
    • Analytical personality

    Our client offers you

    • Bright, modern, exciting place to work with excellent staff facilities.
    • City centre location.
    • Onsite gym, yoga room and cafe.
    • 28 days annual leave.
    • Employee discounts scheme.
    • Pension scheme.
    • Excellent relocation package.
    • Annual Reward & Recognition Ceremony.
    • Professional development opportunities.
    • Relocation package

    Other information

    Hours: 40 hours/week on a rotational shift pattern, Monday to Sunday, 7.00-18.00

    If you wish to apply for this position, send your English CV to Oliver@nordicjobsworldwide.com, or call +47 41 27 23 07 for questions about the position.

     

  • Oliver Hüttel

    Nordic Jobs Worldwide

    Nedre Slottsgate 13, Oslo

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